FAQ

What does Tilii specialize in?

Tilii specializes in thoughtfully curated unstitched suit sets for women, featuring unique prints, elegant designs, and dreamy colour palettes. Our collections are limited and designed to offer comfort, versatility, and timeless style.

Are the suit sets stitched or unstitched?

All Tilii suit sets are sold as unstitched sets unless customization is personally requested by clients. This allows you the flexibility to tailor the outfit according to your preferred fit and style.

What is included in a suit set?

The contents of each suit set are a 2.5-meter top and a dupatta. Product details and fabric specifications are clearly mentioned on the respective product page. We recommend reviewing the product description before placing an order. Bottom can be added on request.

How do I place an order?

You can place an order by selecting your preferred product, adding it to your cart, and proceeding through the checkout process. Once payment is successfully completed, you will receive an order confirmation via email or SMS.

What payment methods do you accept?

Tilii accepts secure online payments through major credit cards, debit cards, UPI, net banking, wallets, and other payment methods available at checkout. All payments are securely processed through Razorpay, a trusted payment gateway provider, ensuring a safe and reliable transaction experience for our customers.

Do you offer cash on delivery (COD)?

No, Tilii currently does not offer Cash on Delivery (COD). All orders must be prepaid using the secure payment options available at checkout. Payments are safely processed through Razorpay, ensuring a secure and seamless shopping experience.

How long will it take to receive my order?

Orders are generally processed within 15 – 20 business days. Delivery timelines may vary based on your location, courier availability, and other factors. Once your order is shipped, tracking details will be shared with you.

How can I track my order?

After your order has been dispatched, you will receive tracking updates that are generated by the courier partner. You can use the tracking link provided to monitor the status of your shipment.

Can I cancel my order?

Once an order is placed, it cannot be canceled. We encourage customers to carefully review their order details before completing the purchase. If you have any questions about a product before ordering, please contact our customer support team, and we'll be happy to assist you.

Do you ship across India?

Yes, TILII delivers to most locations across India.

Do you offer international shipping?

International shipping availability may vary. Please contact our customer support team for specific destination inquiries.

Are the product colors exactly the same as shown online?

We strive to display colors as accurately as possible. However, slight variations may occur due to screen settings, lighting conditions, and photography.

What is your return and exchange policy?

Tilii does not accept returns or exchanges. We encourage customers to carefully review product details, descriptions, and images before placing an order. If you have any questions about a product, please contact our customer support team before making a purchase.

What if I receive a damaged, defective, or incorrect product?

If you receive a damaged, defective, or incorrect item, you must share a clear unboxing video with our customer support team within 24 hours of delivery. Claims submitted without an unboxing video or after the 24-hour window may not be eligible for review. Once verified, our team will assess the issue and provide an appropriate resolution.