Refund policy
Thank you for shopping with Tilii. We are committed to delivering quality products and ensuring a smooth shopping experience. Please read our Shipping & Returns Policy carefully to understand how orders are processed, shipped, and handled in the event of a return or exchange.
Shipping Policy
At Tilii, orders are typically processed within 15–20 business days after successful payment confirmation. Once your order has been dispatched, you will receive a confirmation email or message containing shipment tracking details, where available.
Delivery timelines may vary depending on your location, courier partner availability, public holidays, weather conditions, or other circumstances beyond our control. While we make every effort to ensure timely delivery, Tilii cannot guarantee exact delivery dates and shall not be held responsible for delays caused by third-party logistics providers.
Shipping charges are applicable and will be displayed during checkout before you complete your purchase. Any promotional free-shipping offers will be clearly communicated on the website and are subject to the terms specified at the time of the offer.
Customers are responsible for providing accurate shipping information at the time of placing an order. Tilii shall not be liable for delays, failed deliveries, or additional shipping charges arising from incorrect or incomplete address details provided by the customer.
Order Tracking
Once an order has been shipped, customers may track their shipment using the tracking information provided. Tracking updates are generated by the courier partner and may take some time to appear after dispatch. If you experience any issues tracking your order, please contact our customer support team for assistance.
Damaged or Incorrect Items
We take great care in packaging and quality-checking every order before dispatch. However, if you receive a product that is damaged during transit, defective, or different from what was ordered, please contact us within 24 hours of delivery. To help us resolve the issue promptly, customers may be required to provide photographs and videos showing the condition of the item and its packaging.
Upon verification of the issue, Tilii will offer an appropriate resolution, which may include a replacement, exchange, store credit, or refund, depending on the circumstances.
Returns Policy
We do not accept returns, exchanges, or refunds; however, in the event of any damage or defect, customers must notify customer care within 24 hours of delivery and provide a package opening (unboxing) video as proof for resolution.
Contact Us
If you have any questions regarding shipping, returns, exchanges, or refunds, please contact our customer support team.
Email: tiliibystudiojann@gmail.com
Phone: 9790784645 (WhatsApp), 8220704466
Business Hours: Monday to Saturday, 10:30 AM – 6:30 PM IST
Tilii reserves the right to modify this Shipping & Returns Policy at any time without prior notice. Any changes will be updated on this page and will become effective immediately upon publication.