Privacy policy

Tilii understands that the privacy of your personal information is important to you, and we value the trust you place in us. We are committed to protecting your personal information and maintaining the highest standards of security in all our business practices. This Privacy Policy explains how we collect, use, store, and protect information obtained through the Tilii website and related services. By accessing or using our website, you acknowledge that you have read and accepted this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this Privacy Policy, please do not use or access our website.

The following policies govern how Tilii manages your personal information and protects your privacy. This Privacy Policy forms part of our Terms and Conditions, which should also be reviewed for additional information regarding your use of our website and services.

Privacy Guarantee

Tilii will take all reasonable precautions to protect and maintain the confidentiality of the personal information we collect from our customers. We are committed to implementing appropriate security measures to prevent unauthorized access, disclosure, alteration, or misuse of your information. We do not sell, rent, or otherwise disclose your personal information to third parties for their independent marketing purposes without your explicit consent.

Collection of Personally Identifiable Information and Other Information

When you use the Tilii website, we may collect and store personal information that you voluntarily provide to us. This information may include your name, email address, telephone number, billing and shipping address, payment information, and any other information you choose to provide while placing an order, creating an account, subscribing to our communications, or contacting us. Our primary purpose in collecting this information is to provide a safe, efficient, and personalized experience for our customers. We may also collect certain non-personal information automatically, including your browser type, device information, IP address, operating system, pages visited, referral sources, and browsing activity on our website. This information helps us understand customer preferences, improve website performance, and enhance our products and services.

Web Browser Cookies

Our website may use cookies and similar technologies to improve user experience and website functionality. Cookies are small files stored on your device that help us remember your preferences, recognize returning visitors, and analyze website traffic. These cookies enable us to provide a more efficient and personalized browsing experience. Most web browsers allow users to control or disable cookies through browser settings. However, disabling cookies may affect the functionality of certain features of the website. We may also work with third-party service providers that use cookies or similar technologies for analytics and website performance monitoring. Tilii does not control the use of cookies placed by third parties and encourages users to review the privacy practices of those providers.

Use of Demographic, Profile Data and Your Information

Tilii uses the information collected from users to provide requested services, process orders, improve customer support, personalize shopping experiences, and enhance website functionality. We may use your information to communicate with you regarding orders, product updates, promotional offers, newsletters, and other marketing communications where permitted by applicable law. We may also use collected information to analyze customer preferences, identify trends, conduct internal research, prevent fraud, resolve disputes, enforce our policies, and comply with legal obligations. Demographic and profile information may be analyzed in an aggregated manner to help us better understand our customers and improve our products, services, and marketing efforts.

Contact Form

If you contact us through any form available on the Tilii website, we may collect the information you provide, including your name, email address, phone number, and message content. This information is used solely for responding to your inquiries, providing customer support, and maintaining communication related to your request. We do not share information submitted through contact forms with third parties except where necessary to provide the requested service or where required by law.

Users who subscribe to our newsletter may provide their email address to receive updates, product announcements, promotional offers, and other relevant information from Tilii. We use this information exclusively for sending the requested communications. Users may unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our communications or by contacting us directly. Once unsubscribed, you will no longer receive promotional communications, although we may still send service-related notifications when necessary.

Sharing of Information

Tilii may share personal information with trusted service providers who assist us in operating our business, processing payments, delivering orders, hosting our website, providing customer support, or conducting analytics. Such service providers are granted access only to the information necessary to perform their services and are required to maintain appropriate confidentiality and security standards. We may also disclose information when required by law, court order, governmental authority, or where disclosure is necessary to protect our rights, customers, property, or business operations.

Data Security

We employ reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable means to safeguard information, no method of electronic transmission or storage is completely secure. Therefore, while we work diligently to protect your information, we cannot guarantee absolute security.

Links to Other Sites

The Tilii website may contain links to external websites operated by third parties. These websites have their own privacy policies and practices, which are independent of Tilii. We are not responsible for the content, security, or privacy practices of such third-party websites. We encourage users to review the privacy policies of any external website before providing personal information.

Changes to this Privacy Policy

Tilii reserves the right to modify, update, or revise this Privacy Policy at any time. Any changes will be posted on this page, and the revised policy will become effective immediately upon publication unless otherwise stated. Continued use of the website following any changes constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or suggestions regarding this Privacy Policy or the handling of your personal information, please contact us at tiliibystudiojann@gmail.com or call us at +91 8220704466 , Monday to Saturday from 10:30 AM to 6:30 PM IST.We will make reasonable efforts to respond promptly and address any privacy-related concerns.